WHAT’S THE STATUS OF MY ORDER?
Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier’s website.
CAN I CANCEL OR MODIFY MY ORDER?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at firstname.lastname@example.org as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes, you should receive a confirmation email and order number as soon as you place an order. If you do not receive an order confirmation, please contact email@example.com with any questions.
WHAT DO I DO IF I RECEIVE AN ITEM THAT IS DEFECTIVE OR NOT WHAT I ORDERED?
We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to firstname.lastname@example.org. Include the following information and we will let you know what happens next:
- Your order number
- What’s wrong? Let us know what the problem is
- Pictures of the item(s)